Crisis Services Office Manager

Company: Compass Health
Location: Bellingham
Posted on: May 17, 2025

Job Description:

Office Manager - Whatcom /San Juan / Island County
Compass Health's Mobile Crisis Outreach Teams (MCOT) is looking to hire an Office Manager that will support MCOT and CYFCT (Child Youth & Family Crisis Team) teams in Whatcom, San Juan and Island counties. Primary office location will be Bellingham.
SUMMARY
The Office Manager oversees and provides administrative and clerical support for a complex program or multiple programs. This position is responsible for performing a variety of complex office management and support activities, including confidential clerical support to area Director and regional Program Managers, and consultation with regional Program Managers regarding office management issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned

• 
  
• Hires, supervises, and trains clerical/support/office personnel.
  
• Plans, oversees, and supervises the flow of support work for the Program(s).
  
• Provides technical assistance to all support staff as requested by Manager.
  
• Develops and implements forms and procedures following accepted organization protocol.
  
• Requisitions supplies and equipment according to agency procedures.
  
• Oversees and ensures accurate, timely processing of required paperwork including client charts.
  
• Circulates as appropriate and keeps up to date all communications received including faxes, manuals, flyers and reports.
  
• Provides secretarial support including word processing, filing, faxing, copying, and greeting consumers, answering client and customer questions.
  
• Monitors client charts, files, manuals, minutes, clinical paperwork and required reports in conjunction with management and other admin staff.
  
• Performs and/or supervises billing and/or other data entry as needed.
  
• Participates in regularly scheduled supervision and team meetings.
  
• Remains compliant with required trainings and certifications.
  
• Behaves in an ethical and professional manner consistent with agency policy, state law, and licensing entities if applicable.
  
• Understands and practices safekeeping of client protected health information per Compass Health's HIPAA and other agency policies and procedures.
  
• Demonstrates respect for diversity and a commitment to developing multicultural competency and sensitivity.
  
• Demonstrates commitment to Compass Health's Strategic Intention, core Values and Core Competencies.
  
  PROGRAM SPECIFIC DUTIES AND RESPONSIBILITIES
  
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  • Assists with all aspects of managing front office duties for Whatcom MCOT.
    
  • Participates in program provided Non-Violent Crisis Intervention training so as to be able to support and assist staff as needed.
    
    EDUCATION / EXPERIENCE / CERTIFICATIONS / LICENSES
    
    • 
      
    • High School Diploma required, AA or BA Degree preferred.
      
    • 4 years of office management experience, or a comparable combination of education and experience.
      
    • Experience with office staff management, or demonstrates possession of the required skills, knowledge and abilities related to supervision.
      
    • Experience in computer billing and bookkeeping preferred.
      
    • Valid Washington State Driver's License including vehicle and appropriate insurance, if applicable.
      
      KNOWLEDGE / SKILLS / ABILITIES
      
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      • Ability to travel as needed and be available by phone.
        
      • Ability to physically intervene with restraint if necessary. Employee will be trained in Non-violent Crisis Intervention.
        
      • Demonstrated organizational skills and the ability to multitask within a fast-paced environment.
        
      • Ability to maintain a positive, solution-focused demeanor when responding to conflicts or problems.
        
      • Excellent communication skills, written and verbal.
        
      • Excellent typing, word processing, dictation, and proofreading skills.
        
      • General computer proficiency, including the ability to utilize electronic medical record systems.
        
      • Ability to pass pre-employment criminal background check, which may or may not include an additional search by DSHS.
        
        WHAT COMPASS HEALTH OFFERS
        As the region's largest non-profit community behavioral healthcare organization, we have been serving our clients and our communities for over 110 years. Our commitment to care doesn't stop with our clients though, as we take pride in offering our employees the opportunity to work in a culture that promotes learning, growth, and advancement as well as a focus on employee satisfaction and work/life balance.
        (benefits pro-rated for part-time employees)
        
        • 
          
        • Medical, dental, and vision insurance at NO COST to full-time employees
          
        • 16 days of vacation the first year
          
        • 12 sick days including an additional wellness day
          
        • 13 paid holidays - 11 traditional holidays, plus 2 you choose
          
        • $300 in professional funds per year
          
        • Up to 5 days paid education leave
          
        • 403(b) retirement plan with up to 2% company match after the first year
          
        • Automatic additional pay raises when you have your 1st and 3rd anniversary with Compass
          
        • Mileage reimbursement
          
        • Weekly supervision
          
        • And much, much more!!!
          
          This totals over 45 paid days off in your first year!
          The organization you will be joining
          
          Compass Health is the region's largest private, non-profit organization providing mental health and chemical dependency services in Island, San Juan, Skagit, Snohomish, and Whatcom counties of Western Washington. We provide quality creative services to children, families and adults in a variety of outpatient, residential and inpatient settings. We have been serving our clients and our communities for over 110 years, though our commitment to care doesn't stop with our clients as we take pride in offering our employees the opportunity to work in a culture that promotes learning, growth, and advancement. We maintain a focus on employee satisfaction and work/life balance, which includes competitive compensation and benefits programs. Please visit our website for more information: www.compasshealth.org.
          Compass Health promotes equal treatment and equal employment opportunity to all applicants and employees regardless of race, creed, color, national origin, sex, religion, age, marital status, sexual minority status, sexual orientation, veteran status, or disability unless based on a bona fide occupational qualification
          POSITION SUMMARY
          
          Job Title: Office Manager
          
          Program: 500-21360
          
          Location: Whatcom County
          
          Hours: Full Time
          
          Wage: $28.24 to $41.14/hr DOE

Keywords: Compass Health, Edmonds , Crisis Services Office Manager, Administration, Clerical , Bellingham, Washington