Customer Service Representative
Location: Spanaway
Posted on: June 23, 2025
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Job Description:
JOB TITLE: Customer Service Agent JOB SUMMARY: - Good data
entry/typing skills - Good phone/customer service skills - Have
intermediate/advance knowledge with excel. JOB SUMMARY: - To be the
primary interface between Services, customers, sales, system
operations and vendors. To provide quality customer service, while
meeting company policies and procedures. ESSENTIAL FUNCTIONS: -
Answering of phones professionally and timely. - Answering and
responding to e-mail requests timely. - Turn quotes around within
30 minutes. - Distribute customer/agent/station requests for follow
up when needed. - Other requests needing attention but not limited
to; customer returns, alternate phone numbers, address changes,
dock check requests, hard copy POD requests, third party pickup
requests, trace note requests. - Accurately complete entry of
pickup/quote information. - Ensure routing/dispatch is aware of any
special instructions/cut offs. - Tracking and tracing of shipments.
- Communicating to customers and sales regarding issues. - Research
of shipments for Corporate requests/reports. - Research of
shipments for Accounting requests/reports. - Understanding TSA
regulations. - Support other departments when needed (routing,
dispatch, inbound). - Understand and accurately know how to use
OAG,KSMSand other resources or tools provided. - Completion of
specific assigned duties/accounts. - Able to work overtime and
weekend on call rotations. - Other duties assigned deemed necessary
by the Customer Service Supervisor. SKILLS/COMPETENCIES: - Must be
able to type accurately at least 35 WPM. - Intermediate level Excel
and Word. - Excellent written and verbal skills. - Ability to
manage deadlines. EDUCATION: - High School Diploma or equivalent. -
Certifications, if applicable. EXPERIENCE : - 2-years basic
customer service experience and or 2-years of industry experience.
NescoResource and affiliates (Lehigh G.I.T Inc, andCallosResource,
LLC) is an equal employment opportunity employer and does not
discriminate on the basis of race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, age, or
veteran status, or any other legally protected characteristics with
respect to employment opportunities.
Keywords: , Edmonds , Customer Service Representative, Customer Service & Call Center , Spanaway, Washington
