Director, Business Program Management
Company: Microsoft
Location: Redmond
Posted on: February 23, 2026
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Job Description:
The Director of Business Program Management leads strategic,
cross?functional initiatives that drive operational excellence,
internal and partner incentives readiness, and incentive
performance across the organization. This role oversees the design,
implementation, and continuous improvement of incentive programs
and capabilities that enable scale, clarity, and measurable
business value of commercial incentives. The Director partners
closely with senior leadership, engineering, finance, operations,
marketing, and field roles to ensure end?to?end alignment across
strategy, process, tooling, reporting and execution. You will be
accountable for partner incentives analytics function with deep
data analytics hands on experience and expertise. You will also be
accountable for defining platform execution strategy, leading
complex change management efforts, enabling data?driven
decision?making, and establishing models that ensure accuracy,
compliance, and global consistency. This role also is accountable
for defining and executing communication & change management plans
to land the incentives story within our partner ecosystem and
internal partner facing roles. This also includes crafting the
assets and defining the policies for the programs. Responsibilities
Key Responsibilities Analytics Leadership Oversee analysis that
produce actionable insights for decision?makers across engineering,
finance, field, and leadership across the incentive lifecycle with
proven statistical methods. Define and ensure integrity and
consistency of ROI (Return on Investment) measurement
methodologies. Ensure accuracy and integrity of source data for new
patterns. Understand data lineage and drive governance processes to
solve launch & in-market data related issues. Internal Reporting,
Tools & Services Drive internal reporting strategy & roadmap,
defining a consistent experience for internal audiences, to drive
actionable insights. Ensure uptime, accuracy and integrity of
internal reports. Define and manage portfolio of tools and services
that support the agile execution of incentives, while driving
execution consistency cross Solution Area and alignment to platform
roadmap. Drive optimization of resourcing via consolidation,
standardization and use of AI. Strategic Platform Leadership Lead
the strategy & design of the incentive platform execution
capabilities. Define & drive roadmap to accelerate time to market,
optimizing between engineering owned and GPS owned services and
capabilities to balance agility and resource constraints. Serve as
a bridge between business strategy & execution implementation via
engineering, ensuring that platform development investments fit
into the broader long term platform strategy Ensure viability of
requirements (capabilities, patterns) by providing deep technical
expertise on internal data & systems. Incentive Readiness & Change
Management Design & drive partner and field communication plans to
land incentives narrative. Build policy assets and others that
clearly articulate incentive value prop and function. Oversee
policy exceptions using a consistent, compliance framework. Manage
critical in-market issues, partnering with execution teams for
resolution and communicating with executive audiences. Team
Leadership Build, develop, and mentor a diverse, high?performing
team specializing in analytics, business operations, process
improvement, and program management. Foster a culture of
operational rigor, customer obsession, and continuous improvement.
Set clear expectations, provide coaching, and create opportunities
for career growth. Qualifications Required/Minimum Qualifications:
Bachelors Degree in Business, Operations, Finance, or related field
AND 8 years experience in program management, process management,
or process improvement OR equivalent experience. 6 years management
(e.g., people, project, process, vendor, change) experience.
Additional or Preferred Qualifications: Masters Degree in Business,
Operations, Finance, or related field AND 12 years experience
program management, process management, or process improvement OR
Bachelors Degree in Business, Operations, Finance, or related field
AND 15 years experience in program management , process management,
or process improvement OR equivalent experience. 8 years people
management experience. Proven analytical background, including
experience with business insights, data modeling, and
metrics?driven decision?making. Demonstrated success leading
cross?functional, large?scale programs with executive visibility.
Proven ability to manage complex stakeholder ecosystems across
engineering, GTM, operations, and finance. People leadership
experience managing high?performing teams. Experience with partner
ecosystem programs, incentives, pricing models, or cloud commerce
solutions. Familiarity with large?scale data systems, reporting
platforms, and operational tooling. Ability to communicate complex
concepts clearly to executive audiences. Business Program
Management M6 - The typical base pay range for this role across the
U.S. is USD $130,900 - $277,200 per year. There is a different
range applicable to specific work locations, within the San
Francisco Bay area and New York City metropolitan area, and the
base pay range for this role in those locations is USD $165,600 -
$303,600 per year.
Keywords: Microsoft, Edmonds , Director, Business Program Management, Engineering , Redmond, Washington
