Duty Manager: Passenger Services

Company: Swissport
Location: Edmonds
Posted on: April 2, 2021

Job Description:

To lead, plan and manage all operational activities associated with passenger service handling in line with our procedures, policies and brand values.
Job Responsibilities
Full responsibility for delivering effective passenger services solutions to our customers Lead, motivate and manage staff to deliver on the Service Level Agreements (SLA) with customers Resolve customer service issues in a timely manner with tact and diplomacy Responsible for proactively managing safety & security processes and procedures to comply with Swissport standards Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action Review new airline and vendor contracts as needed and provide appropriate feedback Review key performance indicators (KPI's) and convey necessary actions if needed Meet with customers on a regular basis to get feedback and monitor satisfaction levels Take ownership for creating a progressive open and feedback culture by managing the performance and development of employees Build and maintain relationships with key stakeholders
Qualifications and Competencies University degree or equivalent 3 to 5 years customer services experience Extensive airport operational experience Excellent leadership skills with a proven track record of managing people Above-average ability to work under pressure Relevant experience negotiating contracts Excellent oral and written communication skills Numerate and detail oriented Equal Employment Opportunity Statement Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law. About us In 2020, Swissport International AG provided be------st-in-class airport ground services for some 82 million airline passengers and handled roughly 4.1 million tons of air freight at 116 cargo warehouses worldwide. Swissport was active at 269 airports in 47 countries on six continents at the end of 2020.

PandoLogic.Category: Customer Service, Keywords: Customer Service Manager

Keywords: Swissport, Edmonds , Duty Manager: Passenger Services, Executive , Edmonds, Washington