Night Shift Supervisor
Company: Harbor Square Athletic Club
Location: Edmonds
Posted on: July 31, 2022
Job Description:
Job DescriptionPosition overviewLeads a team of employees.
Communicates company goals and safety practices. As the manager on
duty, you will be responsible for ensuring the facility is
operating at the highest level. Maintains a clean club by doing
various maintenance or cleaning tasks that may be needed .
Motivates team members and assesses performance. Assists management
updates the service desk manager on team performance. Communicates
concerns and policies among management and team members. Serves as
the manager on duty to serve members and staff members
accordingly.
Hours
Hours for the Nigh Shift Supervisor would be Monday-Friday
4:00PM-10:30PM
Essential Job FunctionsIn addition to the Service Desk Associate
responsibilities, the Shift Lead:
- Provides encouragement to team members, including communicating
team goals and identifying areas for new training or skill
checks
- Work with Service Desk Manager to ensure shifts are properly
staffed
- Answers team member questions, helps with team member problems
and oversees team member work for Standard Operating Procedures
compliance
- Is a role model for outstanding service, cleanliness and
leadership
- Ensure the club is always clean by doing walkthroughs
consistently. This may include unglamorous tasks such as cleaning,
pool and spa maintenance, assisting the facility director with any
needs, cleaning locker rooms, cleaning the weight room, ect..
- Holding all staff accountable for tasks
- Learn and continue to learn all parts of the club so you can
answer any and all questions members may have for you. Be a master
of your craft
- May have to address members if they are not following member
rules or guidelines given by the club
- Answer membership account questions and learn how to operate
ABC datatrack (Billing Software)
- Ensuring the front desk staff is always on task either working
with members at the front desk, doing a walk through of the club,
cleaning the club, or doing other tasks. Team members must never be
just sitting at the front desk not doing something to enhance the
member experience
- Ensures that all team members follow the Service Desk Standard
Operating Procedures
- Provides quality customer service, including interacting with
customers, answering customer inquiries, and effectively handling
customer complaints
- Attends all training and meetings as required
- Consistently closes the club thoroughly and securely
- Provides prospective members with information about the club,
trial passes, and writes new memberships
- Performs changes to customer accounts
- Provides assistance to member account inquiries or issues
within the club
Requirements & Qualifications
- Excellent communication and people skills
- Demonstrated reliability
- Computer literate
- Physically able to perform tasks, including bending, and
standing
- Able to lift heavy items, up to 50 lbs regularly
- Energetic and friendly
- Minimum high school diploma or equivalent
- CPR certification required (must be obtained within 60 days of
hire)
- Must pass a criminal background check*Job Has Commission
Opportunities This franchise is independently owned and operated by
a franchisee. Your application will go directly to the franchisee,
and all hiring decisions will be made by the management of this
franchisee. All inquiries about employment at this franchisee
should be made directly to the franchise location, and not to ISSA
Online Corporate.
Keywords: Harbor Square Athletic Club, Edmonds , Night Shift Supervisor, Hospitality & Tourism , Edmonds, Washington
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