Retail Manager Store
Company: Westlake Hardware, Inc.
Location: North Bend
Posted on: May 17, 2024
Job Description:
About Westlake Ace HardwareAce Retail Holdings, the division of
Ace Hardware Corporation that owns and operates the Westlake Ace
Hardware chain, is one of the largest hardware retailers in the
United States. - Headquartered in Lenexa, Kansas, Westlake Ace
Hardware has been in operation for over a century and operates over
150 neighborhood stores located throughout the United States. -
Great people make Westlake stand out in our industry, and we are
looking for individuals who strive for personal and professional
growth, and who want to work with a company founded on (and still
led by) our solid Core Values of:Service, Passion, Respect,
Integrity, Teamwork and ExcellenceGeneral SummaryThe Floor
Supervisor will assist with managing overall store operations and
assume primary responsibility for store operations in the absence
of the General Manager and/or Assistant Managers. The Floor
Supervisor will also assist in managing and directing staff to
achieve company goals and objectives.Essential Duties &
Responsibilities:Customer Service
- Project a positive representation of Westlake Ace
Hardware.
- Proactively assist customers in solving problems.
- Greet customers entering and throughout the store. Thank
customers when finished and when they are leaving the store.
- Project a friendly, outgoing demeanor; work well with customers
as well as associates.
- Ensure all calls and pages are answered promptly, courteously
and effectively.
- Handle customer complaints. Work to resolve problems with the
customer and have Westlake's best interest taken into
consideration.
- Possess excellent product knowledge and knowledge of store
layout and location of products.Store Operations
- Ensure a positive, professional and safe work environment for
all associates.
- Supervise the "general operations" of the entire store.
- Responsible for opening and closing the store.
- Assist with the implementation of Store Support Center
programs.
- Help ensure successful Loss Prevention, Safety and Internal
Audits.
- Work with General Manager, Assistant Manager-Operations and
Assistant Manager-Merchandising on all aspects of running the
store.
- Communicate any operational or managerial issues to the General
Manager in a timely manner.
- Assist with daily maintenance, orderliness and cleanliness of
the sales floor, stock room and outdoor merchandise areas.
- Help ensure that weekly price changes and label updates are
completed timely and accurately.
- Assist with all cashiering functions including training,
maintenance, audits, and reports.
- Perform all other duties as assigned.Inventory & Merchandising
- Help ensure forklift operations and receiving is completed in a
safe and efficient way.
- Assist to ensure receiving; checking in and stocking of
merchandise for the store is being done completely.
- Assist with maintenance of back stock levels.
- Assist to ensure that cycle counts and negative on hand reports
are completed timely and accurately.
- Assist with merchandise resets throughout the store.
- Assist to ensure all signage is current in the store.
- Present a clean and orderly sales floor, including end caps and
promotional and incremental merchandising.Leadership
- Manage all aspects of store operations in the absence of the
General Manager, Assistant Manager-Operations or Assistant
Manager-Merchandising.
- Lead by example; be approachable by all associates and
customers.
- Assist in training of all associates.
- Participate in store meetings.
- Communicate any merchandising, cost control or sales idea to
the General Manager for follow up.
- Work with the General Manager, Assistant Manager-Operations,
and Assistant Manager-Merchandising to prepare for
advancement.Other Essential RequirementsAbility to exhibit and
incorporate our Core Values into daily decisions and interactions
with others:
- SERVICE - Amaze our customers, our associates and our
communities by delivering on our helpful promise.
- PASSION - Showing our love for the work we do, our customers,
and our associates.
- RESPECT - A humble appreciation that a diverse and inclusive
workplace makes us a stronger and better company and that every
person is unique and valued.
- INTEGRITY - An authentic commitment to moral and ethical
behavior.
- TEAMWORK - Together we can achieve extraordinary things.
- EXCELLENCE- A disciplined approach to achieve outstanding
results through continuous improvement.Minimum Skills, Requirements
and Qualifications
- High School or GED equivalent.
- Previous retail management experience preferred. Hardware
experience preferred.
- Standing, walking, lifting (up to 25lbs) and
climbing.Compensation Details$22.00-24.00/hourEqual Opportunity
EmployerWestlake Ace Hardware is committed to a policy of promoting
equal employment opportunities. The company recognizes the
importance of diversity and leveraging the skills and talents of
all people to the mutual advantage of each individual and the
organization. The company is committed to the prevention of
employment discrimination related to race, religion, color, sex
(including sexual harassment), gender identity, national origin,
age, marital status, disability and military discharge, or any
other action covered by federal or state laws.
Keywords: Westlake Hardware, Inc., Edmonds , Retail Manager Store, Hospitality & Tourism , North Bend, Washington
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