Customer Service Representative

Company: Elite Management Group
Location: Redmond
Posted on: July 8, 2025

Job Description:

Are you a problem-solver who creates seamless solutions? Elite Management Group seeks a Customer Service Representative to support Lumen’s clients! Elite Management Group, a trusted advisor in direct marketing, delivers strategic clarity and executional excellence to drive Lumen’s customer growth in Redmond. We seek a Customer Service Representative to provide expert support, resolve inquiries with precision, and enhance client satisfaction while fostering lasting business relationships. As a Customer Service Representative, you'll receive hands-on training to become an expert in Lumen’s telecommunications and network solutions. You'll master communication, troubleshooting, and gain in-depth knowledge of billing, account management, and technical support. This program equips you to confidently address client inquiries, provide clear solutions, and uphold the high service standards of Elite Management Group and Lumen. Customer Service Representative Requirements Assist Lumen business clients with services, billing, account management, and technical inquiries, ensuring smooth resolutions. Listen, diagnose, and troubleshoot client concerns, providing clear and effective solutions tailored to their needs. Deliver accurate service information on products, network status, and account details to support informed decisions. Navigate internal systems to access client data, streamline issue resolution, and enhance service efficiency. Process service requests, billing, and account updates with precision while maintaining compliance with company policies. Maintain detailed CRM records of interactions, resolutions, and follow-ups for seamless client support. Follow up with clients to confirm issue resolution and strengthen long-term customer relationships. Educate clients on self-service tools, online portals, and best practices for optimizing Lumen services. Escalate complex cases to specialized teams while ensuring a seamless support experience. Uphold service excellence, professionalism, and a client-first approach to enhance satisfaction and loyalty.

Keywords: Elite Management Group, Edmonds , Customer Service Representative, IT / Software / Systems , Redmond, Washington