Systems and Data Analyst (Experienced, or Senior)
Company: Boeing
Location: Seattle
Posted on: April 5, 2026
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Job Description:
Systems and Data Analyst (Experienced, or Senior) Company: The
Boeing Company Boeing Digital Services customer support is
currently looking for a Systems and Data Analyst (Experienced, or
Senior) team lead to join their team. This position will focus on
supporting the Boeing Global Services (BGS) business Technical
Operations organization in Seattle, WA or Englewood, CO . The
successful candidate will understand the importance of
collaboration as this position will focus on working directly with
the various product and support teams to ensure the success of our
support team. Our teams are currently hiring for a broad range of
experience levels including; Experienced and Senior level Systems
and Data Analysts. Position Responsibilities: Lead the day-to-day
operations of the Digital Support team Participate in workshops and
meetings to ensure proper support representation Coach, mentor, and
guide support staff to ensure they are empowered to do their work
and remove any roadblocks Identify areas of improvement when
technology can assist clients in achieving desired outcomes and
play a supporting role in developing the roadmap and strategy for
identified initiatives Build, maintain, and optimize triage and
escalation workflows between tier 1 and tier 2 teams Drive
continuous improvement through quality assurance and process change
management Manage and optimize support tooling Utilize metrics to
suggest changes in processes, tools, and staffing assignments to
manager Ensure exceptional service delivery and customer
satisfaction are being delivered by our support teams Uses
consultative skills and understanding of technology to explain
business requirements and objectives Work closely and collaborate
with other teams to improve service delivery, system stability and
customer experience Support the development and achievement of the
support and services goals to support the organizational vision
Contribute to the support strategy to ensure the appropriate
support handoff; continuously improve and evolve knowledge
management and production readiness Tasks and projects as assigned
Basic Qualifications (Required Skills/Experience): 3 years of
experience in a 24x7 support organization 3 years’ experience using
software applications in support of aircraft maintenance solutions
Preferred Qualifications (Desired Skills/Experience): 5 or more
years' related work experience or an equivalent combination of
education and experience 2 years Leading Teams / Crews 3 years of
experience in a 24x7 support organization Leadership experience
Project Management Knowledge of Boeing Maintenance and MRO products
and services Knowledge of Software as a Service methodology and
support 1 years tracking KPI and Metrics for Support teams and
Leadership reviews Knowledge of Customer Satisfaction (CSAT)
scoring techniques At Boeing, we strive to deliver a Total Rewards
package that will attract, engage and retain the top talent.
Elements of the Total Rewards package include competitive base pay
and variable compensation opportunities. The Boeing Company also
provides eligible employees with an opportunity to enroll in a
variety of benefit programs, generally including health insurance,
flexible spending accounts, health savings accounts, retirement
savings plans, life and disability insurance programs, and a number
of programs that provide for both paid and unpaid time away from
work. The specific programs and options available to any given
employee may vary depending on eligibility factors such as
geographic location, date of hire, and the applicability of
collective bargaining agreements. Pay is based upon candidate
experience and qualifications, as well as market and business
considerations. Summary pay range for experienced level: 102,850 –
139,150 Summary pay range for senior level: 128,350 – 173,650
Language Requirements: Not Applicable Education: Not Applicable
Relocation: Relocation assistance is not a negotiable benefit for
this position. Export Control Requirement: This position must meet
U.S. export control compliance requirements. To meet U.S. export
control compliance requirements, a “U.S. Person” as defined by 22
C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen,
U.S. National, lawful permanent resident, refugee, or asylee.
Safety Sensitive: This is not a Safety Sensitive Position. Security
Clearance: This position does not require a Security Clearance.
Visa Sponsorship: Employer will not sponsor applicants for
employment visa status. Contingent Upon Award Program This position
is not contingent upon program award Shift: Shift 1 (United States
of America) Stay safe from recruitment fraud! The only way to apply
for a position at Boeing is via our Careers website. Learn how to
protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are
made without regard to race, color, religion, national origin,
gender, sexual orientation, gender identity, age, physical or
mental disability, genetic factors, military/veteran status or
other characteristics protected by law. EEO is the law Boeing EEO
Policy Request an Accommodation Applicant Privacy Boeing
Participates in E – Verify E-Verify (English) E-Verify (Spanish)
Right to Work Statement Right to Work (English) Right to Work
(Spanish)
Keywords: Boeing, Edmonds , Systems and Data Analyst (Experienced, or Senior), IT / Software / Systems , Seattle, Washington
