Patient Services Coordinator - Swedish Edmonds Urgent Care

Company: Swedish Health Services
Location: Edmonds
Posted on: May 3, 2021

Job Description:

Swedish Medical Group is looking for a Patient Services Coordinator (1.0 FTE, Day Shift) to work in Swedish Edmonds Urgent Care at Swedish Medical Group in Edmonds, WA.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

At Swedish, we are passionate about healthcare for our caregivers. Full-time caregivers (0.75-1.0 FTE) who earn less than $60,000 per year will be offered the Swedish PPO Medical Plan with a $0 premium cost, including dependent coverage.

This position performs a variety of front office support tasks within a primary care setting. The Patient Services Coordinator is a key member of a primary care team consisting of a Provider, Registered Nurse, Medical Assistant and Patient Service Representative.

In this position you will:

• Manage provider's daily schedule of patient appointments, working closely with the rest of the care team to adjust as needed for optimum patient care.
• Manage incoming calls, electronic messages, paperwork and fax transmissions from patients, pharmacies and other providers, routing to other care team members as necessary for signatures and timely responses.
• Coordinate patient check out process, including providing after-visit summaries, setting follow-up appointments, confirming lab or imaging orders, researching specialist referrals and authorizing medical record requests.
• Obtain pre-authorization from insurance providers as necessary for specialist referrals, imaging, and procedures. Educate patient to be accountable for their insurance benefit coverage when they have choices between in-network or out-of-network care.
• Maintain up-to-date knowledge of insurance plans and act as a resource for providers, staff and patients who have questions about coverage or pre-authorization requirements.

Required qualifications for this position include:

• High School Diploma or GED

• Previous experience in a customer service capacity managing high-volume calls and appointment scheduling

• Previous experience with computer data input

Preferred qualifications for this position include:

• Previous experience handling confidential information and documentation.

• Experience in a healthcare setting
• Experience with EPIC practice management software

About Swedish Medical Group

Swedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes 128 primary care and specialty care clinics.

Keywords: Swedish Health Services, Edmonds , Patient Services Coordinator - Swedish Edmonds Urgent Care, Other , Edmonds, Washington