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Customer Care Representative

Location: Edmonds
Posted on: October 12, 2021

Job Description:

A Customer Care Representative will act as a liaison and provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Customer Care Representatives are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Customer Service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving also comes naturally to Customer Care Representatives. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer queries. Their objective is to ensure excellent service standards, respond efficiently to customer inquiries and

maintain high customer satisfaction.


  • Manage incoming phone calls
  • Answer multiple chats simultaneously
  • Provide estimates and quotes as requested
  • Review customer emails and sort/respond to requests as needed
  • Identify and assess customer needs to achieve satisfaction
  • Build sustainable relationships and trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets
  • Field customer complaints by providing appropriate solutions and alternatives within allotted time limits; follow up to ensure resolution.
  • Keep detailed notes of customer interactions, process customer accounts and documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Identify sales leads
Cenveo is an Equal Opportunity Employer

Keywords: CENVEO WORLDWIDE, Edmonds , Customer Care Representative, Other , Edmonds, Washington

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