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Customer Care Representative

Location: Edmonds
Posted on: January 4, 2022

Job Description:

A Customer Care Representative will act as a liaison and provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.Customer Care Representatives are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Customer Service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving also comes naturally to Customer Care Representatives. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer queries. Their objective is to ensure excellent service standards, respond efficiently to customer inquiries andmaintain high customer satisfaction.Responsibilities:Manage incoming phone callsAnswer multiple chats simultaneouslyProvide estimates and quotes as requestedReview customer emails and sort/respond to requests as neededIdentify and assess customer needs to achieve satisfactionBuild sustainable relationships and trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targetsField customer complaints by providing appropriate solutions and alternatives within allotted time limits; follow up to ensure resolution.Keep detailed notes of customer interactions, process customer accounts and documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersIdentify sales leadsCenveo is an Equal Opportunity Employer

Keywords: CENVEO WORLDWIDE, Edmonds , Customer Care Representative, Other , Edmonds, Washington

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