IT SUPPORT TECH II

Company: AeroTEC - Aerospace Testing Engineering & Certific
Location: Seattle
Posted on: June 1, 2025

Job Description:

Job DetailsJob Location: Aerospace Flight Testing Center - AFTC - Moses lake, WASalary Range: $29.00 - $36.00 HourlyDescriptionAeroTEC provides comprehensive, full-service aerospace services and solutions to customers in aircraft design, testing, instrumentation, certification, manufacturing, modifications and maintenance with facilities in Seattle, Moses Lake, and Wichita.About the TeamAeroTEC's Operations Division provides comprehensive, full-service management of all internal company operations. The Operations Department is responsible for administrating and supporting all Departments, implementing policies and procedure, preparing and analyzing company and employee information and supporting all client needs. The Operations Department roles consist of Accounting, IT, Purchasing and Travel, Human Resources, Document Control, Facilities (Seattle), Recruiting and Contracts Management.About the RoleThe IT Support Technician position is responsible for providing technical assistance and support to maintain the organization's computer desktop environment (i.e. computer systems, hardware, software) as well as proprietary company applications, printers, video/IP conferencing, audio/visual systems, telecommunications and VoIP systems. The position responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions to ensure customer needs are met and/or exceeded. This may include installing hardware or software, as well as providing administrative and internal support of the Company's PCs, printers, servers, and related equipment.In This Role You Will

• Serve as the primary point of contact for all IT support needs, including hardware, software, and network issues.
• Provide hands-on support for desktops, laptops, printers, mobile devices, and VOIP phones.
• Administer and maintain Windows-based servers, Active Directory, Office 365, and other cloud or on-premises systems.
• Manage local area network (LAN), wireless access points, firewalls, and VPN configurations.
• Support ERP systems, engineering software (e.g., CAD tools), and specialized aerospace applications.
• Install, configure, and maintain PCs and peripherals, including imaging and patching.
• Maintain data backups, disaster recovery procedures, and security protocols.
• Monitor system performance and ensure IT operations comply with internal and regulatory standards.
• Coordinate with third-party vendors for specialized IT services or support escalation.
• Document processes, asset inventory, and user guides as needed.Qualifications
  The Skills You Will Bring (Minimum):
  • 3+ years of hands-on IT support or systems administration experience.
  • Strong knowledge of Windows OS (10/11), Windows Server (2016/2019/2022), Active Directory, DNS, DHCP.
  • Familiarity with networking concepts: TCP/IP, routers, switches, firewalls, VPNs.
  • Proficient in Microsoft 365 admin and support (Exchange Online, SharePoint, Teams).
  • Experience with IT security best practices (antivirus, patching, MFA, endpoint protection).
  • Ability to troubleshoot issues independently and prioritize tasks effectively.
  • Strong written and verbal communication skills.
  • Comfortable working in a fast-paced, hands-on environment with minimal supervision.Preferred Qualifications:
    • Experience in the aerospace or manufacturing industries.
    • Familiarity with NIST cybersecurity frameworks or compliance requirements (e.g., CMMC).
    • Basic scripting knowledge (PowerShell, Batch, or Python).
    • Experience with virtualization platforms (Hyper-V, VMware).
    • Associate or Bachelor's degree in Information Technology, Computer Science, or related field.
    • Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft, Cisco).Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
      • While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must have the ability to sit or stand at computer for extended periods of time.
      • The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds (i.e. with a hand-truck). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
      • No travel required.AeroTEC Ways of Working and Benefits:At AeroTEC, we are on a mission to Accelerate the Evolution of Aerospace. We lead the market in the integration and testing of sustainable propulsion technologies, pioneering the future of sustainable aerospace.AeroTEC is building a culture where personal and professional growth are just as important as business growth. We invest in our people, supporting their career development by offering customized career development plans, in-house learning, mentorship, and up to $5,250.00/year in education reimbursement.We are committed to our employee's well-being, providing Unlimited Time-Off (for salaried employees), employer paid premiums for our employees' Health coverage (PPO/HDHP plans), Dental, $40,000 Life Insurance Policy, and complementary access to our Employee Assistance and Health Advocate Program's.Additional Benefits include (but not limited to): 401(k) and Employer Match for the Employee, Vision, Additional Life Insurance Options, Critical Illness, Accident, Hospital Indemnity, Cell Phone Cost Reimbursement, Pet Insurance, ID Watchdog, Legal Shield, and Perk Spot Discounts.Hard work doesn't go unnoticed, at AeroTEC we reward outstanding performance witha quarterly bonus scheme. Positions may or may not qualify for sign-on bonus or relocation assistance.But we are more than just a team; we're a family that works hard and plays hard! From AeroTEC AeroTEC's own Flying Club, Softball League, Seattle Mariners Tickets, to Team Bike Rides, Karting, Golf Scrambles and more. We're committed to creating a workplace where fun and work are not mutually exclusive!This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. -120.15 is required. "U.S. Person" includes U.S. Citizen, Lawful Permanent Resident, Refugee, or Asylee.
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Keywords: AeroTEC - Aerospace Testing Engineering & Certific, Edmonds , IT SUPPORT TECH II, Other , Seattle, Washington