Laboratory Client Services Representative II Lab Support

Company: Swedish Medical Center
Location: Edmonds
Posted on: April 6, 2021

Job Description:

Laboratory Client Services Representative II - Lab Support Washington-Edmonds Swedish Edmonds is looking for a Laboratory Client Services Representative II (Per Diem, Variable Shift) to work in the Lab Support at Swedish Edmonds in Edmonds, WA. The Laboratory Client Services Representative II represents the laboratory to the public, physicians, patients and offices while answering incoming phones, processing orders and looking up patient results. In this position you will: * Represents the laboratory, contacting offices and physicians for clarification of orders, billing information and integrity of specimens. * Assists physicians, patients and laboratory staff with researching esoterix testing for send-outs. * Demonstrates excellent customer service. * Performs various office functions including answering the telephones and directing the calls appropriately; greeting outpatients as they enter the lab reception area, processing their orders and providing necessary instructions to coordinate processing of patients. Participates with the scheduled coworkers, evaluating workflow and prioritizing responsibilities to provide effective patient care. * Correctly enters outpatient orders accurately into the computer. * May initiate, research, document and resolve any/all situations that require a Customer Service Action. Required qualifications for this position include: * High School Diploma or GED * Successful completion of a phlebotomy program through a post-secondary school, college, military program or employer * Washington State Medical Assistant-Phlebotomy certificate as required by Washington State Chapter 18.360 RCW, WAC 246-827 * Prior experience in a laboratory or medical office Preffered qualifications for this position include: * Prior phlebotomy experience About the Edmonds Campus Swedish Edmonds has been providing sound and thoughtful care for patients in the Greater Seattle area for more than 45 years. We pride ourselves in employing only the most qualified and caring professionals. We are not simply a hospital or a workplace. We are a family. We are a community. Our mission is to improve the health and well-being of the community through local, high-quality and compassionate health care services. Swedish Edmonds is an innovative, regional health-care delivery network that provides more local services, while giving residents greater access to the latest medical treatments and the comprehensive services of the Swedish system. The Swedish/Edmonds campus includes: * 217 licensed beds. * 450+ of the most qualified physicians and specialists on medical staff. * 1,400+ staff including clinical and non-clinical personnel. * Full scope of medical and surgical services, including Level IV Trauma emergency medicine, diagnostic, treatment and support services. Patient Services On Call

Keywords: Swedish Medical Center, Edmonds , Laboratory Client Services Representative II Lab Support, Sales , Edmonds, Washington