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Self-Pay Representative - SHS Edmonds Customer Service Center

Company: Swedish Medical Center (SMC)
Location: Edmonds
Posted on: May 12, 2022

Job Description:

Swedish Health Services Self-Pay Representative - SHS Edmonds Customer Service Center Edmonds , Washington Swedish is looking for a Self-Pay Representative (1.0 FTE, Day Shift) in SHS Edmonds Customer Service Center at Swedish Edmonds in Edmonds, Washington.The Self-Pay Representative is responsible for following up and collecting on patient balance accounts effectively and in a timely manner in accordance with department policies and goals.In this position you will:Reviews current collection activity on patient balance accounts by utilizing daily and monthly reports according to procedures and guidelines to assure timely reimbursement for those not assigned to self pay vendor.Responds to all incoming phone calls and mail concerning problems on patient balance accounts not assigned to self pay vendor, completes follow up necessary and returns calls in a timely manner to promote good customer relations. Works with reception, handling calls and self-pay walk-ups if self pay vendor can't handle.Make outgoing calls to patients to request payment on accounts not placed with self-pay vendor, in a timely manner. Monitor MAS contracts for non-compliance and refer to self-pay vendor if appropriate.Coordinate all phases of outsourced self-pay accounts.Identify, process and monitor any bankruptcy accounts in system.Qualifications:Required qualifications for this position include:

  • Experience in credit/collections in a medical office or other health care settingPreferred qualifications for this position include:
    • Additional course work in office/business administrationAbout the Edmonds Campus.Swedish/Edmonds (formerly Stevens Hospital) has been providing sound and thoughtful care for patients in the greater Seattle area for more than 45 years. We pride ourselves in employing only the most qualified and caring professionals. We are not simply a hospital or a workplace. We are a family. We are a community. Our mission is to improve the health and well-being of the community through local, high-quality and compassionate health care services. On Sept. 1, 2010, Stevens joined the Swedish family and became Swedish/Edmonds to create an innovative, regional health-care delivery network that provides more local services, while giving residents greater access to the latest medical treatments and the comprehensive services of the Swedish system.The Swedish/Edmonds campus includes:217 licensed beds450 of the most qualified physicians and specialists on medical staff1,400 staff including clinical and non-clinical personnelFull scope of medical and surgical services, including Level IV Trauma emergency medicine, diagnostic, treatment and support servicesWe offer a full comprehensive range of benefits - see our website for details - https://caregiver.ehr.comWe offer comprehensive, best-in-class benefits to our caregivers. For more information, visitOur MissionOur Mission is to improve the health and well-being of each person we serve.Our Vision is Health for a Better World.About UsSwedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.Schedule: Full-timeShift: DayLocation: Washington-EdmondsWork Locations: Edmonds Main Bldg (WA151) 21601 76th Ave W Edmonds, 98026New brand, same great career opportunitiesSwedish and Providence in Western Washington are moving to a unified brand - Providence Swedish - that will make it easier for patients to identify, access and navigate our comprehensive network of care in the Puget Sound region. Learn more .

Keywords: Swedish Medical Center (SMC), Edmonds , Self-Pay Representative - SHS Edmonds Customer Service Center, Sales , Edmonds, Washington

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